World No.1 X-ray Company
Technical Support
Customer Support Tools
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Service Community
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Technical Web Support
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TeamViewer Support
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Dedicated to Customer Satisfaction
At DRGEM, we prioritize customer satisfaction by providing reliable, real-time support and service solutions. Our goal is to ensure that your experience with us is smooth, efficient, and hassle-free, no matter where you are in the world.
1. Real-Time Global Service
- The DRGEM Service Community (Salesforce Service Cloud) allows service requests to be made from anywhere in the world, ensuring uninterrupted support whenever you need it.
- Night and holiday service available at DRGEM HQ, offering continuous assistance outside of regular hours.
- A dedicated U.S. service center for North American customers, ensuring quick and localized support.
- Provides real-time customer support worldwide, ensuring your needs are met no matter your location.
2. Prompt and Efficient Support
- Troubleshooting guide: Provided within 24 hours of service request submission, ensuring prompt assistance.
- Service parts supply: Parts are dispatched within 3 working days from purchase order to shipment, minimizing delays and downtime.
3. Comprehensive Service Training
- Periodic service training held in Korea and the U.S. (Basic & Advanced courses) to equip you with the knowledge and skills
to maximize your DRGEM products. - Annual service world tour:
- Actively listening to customer feedback regarding service and quality.
- Offering one-stop service for each distributor to improve product performance and support.
- Online and on-site service or clinical training available upon customer request for customized learning experiences.
- Access to a self-troubleshooting database through the DRGEM Service Community, providing immediate solutions.
- Self-learning videos designed to enhance the skills of distributor engineers, helping to ensure ongoing proficiency.
Support for Global Customers
For inquiries, reach us via phone or email.
Tel: +82-70-8230-8541
E-mail: cs@drgem.kr
Support for North American Customers
For inquiries, reach us via phone or email.
Tel: +1 (972) 924-9554
E-mail: service@drgemamerica.com