तकनीकी समर्थन

Our dedicated technical support team is here to ensure your DRGEM systems perform at their best.

Customer Support Tools

Access DRGEM’s trusted support platforms to keep your systems running efficiently.

From community assistance to direct technical help, we provide the tools you need for smooth operation.

सेवा समुदाय

Find manuals, resources, and support through our Salesforce-based service portal.

Technical Web Support

Log in to manage service requests, track progress, and receive expert assistance.

TeamViewer Support

Connect with DRGEM support for real time remote assistance and quick issue resolution.

ग्राहक संतुष्टि के लिए समर्पित

डीआरजीईएम में, हम विश्वसनीय, वास्तविक समय समर्थन और सेवा समाधान प्रदान करके ग्राहक संतुष्टि को प्राथमिकता देते हैं।
हमारा लक्ष्य यह सुनिश्चित करना है कि हमारे साथ आपका अनुभव सुचारू, कुशल और परेशानी मुक्त हो, चाहे आप दुनिया में कहीं भी हों।

1. Real-Time Global Service

  • The DRGEM Service Community (Salesforce Service Cloud) allows service requests to be made from anywhere in the world, ensuring uninterrupted support whenever you need it.
  • Night and holiday service available at DRGEM HQ, offering continuous assistance outside of regular hours.
  • A dedicated U.S. service center for North American customers, ensuring quick and localized support.
  • Provides real-time customer support worldwide, ensuring your needs are met no matter your location.

2. Prompt and Efficient Support

  • Troubleshooting guide: Provided within 24 hours of service request submission, ensuring prompt assistance.
  • Service parts supply: Parts are dispatched within 3 working days from purchase order to shipment, minimizing delays and downtime.

3. Comprehensive Service Training

  • Periodic service training held in Korea and the U.S. (Basic & Advanced courses) to equip you with the knowledge and skills
    to maximize your DRGEM products.
  • Annual service world tour:
    • Actively listening to customer feedback regarding service and quality.
    • Offering one-stop service for each distributor to improve product performance and support.
  •  Online and on-site service or clinical training available upon customer request for customized learning experiences.
  • Access to a self-troubleshooting database through the DRGEM Service Community, providing immediate solutions.
  • Self-learning videos designed to enhance the skills of distributor engineers, helping to ensure ongoing proficiency.

Support for Global Customers

For inquiries, reach us via phone or email.

Tel: +82-70-8230-8541

E-mail: cs@drgem.kr

Support for North American Customers

For inquiries, reach us via phone or email.

Tel: +1 (972) 924-9554

E-mail: service@drgemamerica.com